Clear-Com HME DX300ES - Manual (Page 28)

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SECTION 5. TROUBLESHOOTING
If you are unable to correct any of the problems described below or if your problem is not
covered, call 1-800-848-4468 for assistance.
Power light on base station does not come on when power button is pressed.
Be sure the power supply is properly connected to the base station, and the power cord is
properly connected to the power supply and electrical outlet.
If operating on battery power, be sure the battery is charged and in the battery compartment
with the cover securely closed.
Beltpac or all-in-one headset power lights do not turn green and you hear “out of range.”
Be sure the base station power is on.
Turn beltpac or all-in-one headset power on and off.
Beltpac or all-in-one headset may be too far from the base station.
When trying to register a beltpac or all-in-one headset, you hear “registration failed.”
Press the RESET button on the base station with the point of a pen.
The STATUS window will show “8” and then become blank.
Try again to register the beltpac or all-in-one headset.
If registration fails again, call your dealer for assistance.
No one can hear me when I talk.
On the beltpac or all-in-one headset, be sure you are pressing the X, O or ALL button.
On the base station, be sure you have selected the correct channel, and you are pressing the
TALK button.
Be sure the headset plug is properly connected to the beltpac or base station.
With more than one base station, one base station operator can not hear O or ALL
transmission from another base, or another base station operator can not hear X or
ALL transmission from another base.
Be sure interface cable is properly connected from BASE OUT on the primary base station to
BASE IN on the secondary base station, and so on.
If problem is not resolved, try using a different interface cable.
No or low auxiliary audio sound.
Check wiring from auxiliary equipment to AUX AUDIO connector on back of the base station.
Turn AUX AUDIO adjustments on front of base station with a small standard (flat) screw
driver, clockwise to increase level and counterclockwise to decrease level.