Fluid Components International Quality Assurance Manual - Manual (Page 49)

DOCUMENT NUMBER
07QA070003
SUBJECT
Quality Manual
CAGE CODE
64818
RELEASE DATE
10-8-2012
SECTION
2
PAGE
8
CURRENT
REVISION
L
5.0 MANAGEMENT RESPONSIBILITY
5.1 MANAGEMENT COMMITMENT
Top management provides evidence of its commitment to the development and
implementation of the quality management system and continually improving its
effectiveness by:
a) Communicating to the organization via email, presentations, postings,
and/or a newsletter the importance of meeting customer as well as statutory,
and regulatory requirements,
b) Establishing the quality policy,
c) Ensuring that quality objectives are established,
d) Conducting management reviews, and
e) Ensuring the availability of resources.
5.2 CUSTOMER FOCUS
Top management ensures that customer requirements are determined and are met
with the aim of enhancing customer satisfaction. (See section 7.2.1, and 8.2.1)
Top management shall ensure that product conformity and on-time delivery
performance are measured and that appropriate action is taken if planned results
are not, or will not be, achieved.
5.3 QUALITY POLICY
Top management ensures that the quality policy:
a) Is appropriate to the purpose of the organization,
b) Includes a commitment to meeting requirements and to continually improve
the effectiveness of the quality management system,
c) Provides a framework for establishing and reviewing quality objectives,
d) Is communicated and understood within the organization, and
e) Is reviewed for continuing suitability.
FCI‟s quality policy is as follows:
“To continually meet and exceed customer expectations and
requirements for products and services and to continually improve
the effectiveness of the quality management system.”