Fluid Components International Quality Assurance Manual - Manual (Page 32)

DOCUMENT NUMBER
07QA070003
SUBJECT
Quality Manual
CAGE CODE
64818
Date
10-8-2012
SECTION
1
PAGE
10
CURRENT
REVISION
L
specified use, where known,
c) Statutory and regulatory requirements related to the product, and
d) Any additional requirements determined by the organization.
7.2.2 REVIEW OF PRODUCT REQUIREMENTS
FCI reviews the requirements related to the product. This review is conducted
prior to FCI‟s commitment to supply a product to the customer and ensures that:
a) Product requirements are defined,
b) Contract or order requirements differing from those previously expressed
are resolved, and
c) The organization has the ability to meet the defined requirements.
Records of the results of the review and actions arising from the review are
maintained.
Where the customer provides no documented statement of requirements, the
customer requirements are confirmed by FCI before acceptance.
Where product requirements are changed, FCI ensures that relevant documents
are amended and that relevant personnel are made aware of the changed
requirements.
7.2.3 CUSTOMER COMMUNICATION
FCI determines and implements effective arrangements for communicating with
customers in relation to:
a) Product information,
b) Enquiries, contracts or order handling, including amendments, and
c) Customer feedback, including customer complaints.
Effective arrangements include (but may not be limited to) the following:
a) Pre-Sales: All customer communication is forwarded to the Sales
Department, and
b) Post-Sales: All customer communication is forwarded to the Customer
Service Department.