Datamax-O'Neil Workstation series User Guide - Manual (Page 39)

Troubleshooting | 6
61 Workstation Series User’s Guide
Troubleshooting Print Quality
Tools
• Datamax-O’Neil approved media
• Magnifying lens
• Barcode verifier and grading system
• Printhead cleaning card
• Printhead cleaning pen
Preliminary Instructions
1. Ensure the latest software has been loaded.
Paper Sensor Blocked Adhesive, dirt or remnants of a label
may be covering the sensor.
1. Clean the debris from the sen-
sor.
2. Perform “Calibrate Sensors”
calibration.
The main controller board may be
faulty. Contact your technical support
representative.
The Top-of-Form sensor failed the
“Calibrate Sensors” calibration due to a
faulty sensor. Contact your technical support
representative.
Paper Calibration The characteristics of the media may
not be sensed by the printer. (Ex. gap,
notch, mark) 1. Set the paper mode to continu-
ous.
2. Install different media.
No Top-of-Form
Found The gap or mark was not found. 1. Ensure the Top-of-Form type has
been set correctly.
2. Install different media.
The label image size exceeded the
maximum of 99 inches. 1. Check the print mechanism for a
paper jam.
2. Calibrate the printer for the
media being used.
There may be dirt or debris obstructing
the Top-of-Form sensor. 1. Clean the debris from the sen-
sors.
2. Perform “Calibrate Sensors”
calibration.
Present Sensor
Hardware There may be a poor connection. Contact your technical support
representative.
The Present Sensor module may be
faulty. Contact your technical support
representative.
Symptom Causes Solutions