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Warnings, Troubleshooting, Warnings troubleshooting – Datamax-O'Neil Workstation series User Guide User Manual

Page 38

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6 | Troubleshooting

Workstation Series User’s Guide

60

Note:

To clear errors, open the printer cover fully and then close and latch it.

Warnings

Troubleshooting

The following chart provides basic troubleshooting steps for diagnosing problems with
the printer. If the symptoms remain after troubleshooting, contact your technical support
representative.

PRESENT SENSOR HARDWARE

Present sensor hardware fault

HEAD UP

Printing or feeding with the cover open

Warnings

Description

MAINTENANCE REMINDER

Maintenance timer has expired

POWER SUPPLY HARDWARE

Printhead voltage above maximum specifications

POWER SUPPLY LOW

Printhead voltage below minimum specifications

PRINTER COOLING

The printer is cooling

PAPER CALIBRATION MARGINAL

Paper sensor calibration marginal

PERFORM CALIBRATE SENSORS

There is a need to run Sensor Calibration

COVER OPEN

The printer cover is open and should be latched

PRESENT SENSOR NOT
INSTALLED

The present sensor is enabled but not installed

Symptom

Causes

Solutions

System Error

Incorrect label format or
communication is too slow.

1.

Connect to a different input port.

2.

Analyze the label format.

3.

Try a different label design
method.

Out of Paper

The printer may be out of media.

Install a new media roll.

The media is too transparent to be
detected.

1.

Perform “Calibrate Sensors.”

2.

Check the “Auto Load Sensor”
reading in the “Extended Status”
utility.

FPGA Hardware

The main controller board may be
faulty.

Ensure the latest software update has
been performed.

NV RAM Hardware

The main controller board may be
faulty.

Contact your technical support
representative.

Errors

Description