Armasight IAIR002LP000001 DRAKOS 2 Multi-Spectral Laser Aiming/ Illumination Devices - Manual (Page 11)

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1.2.3 PRODUCT WARRANTY REGISTRATION
In order to validate the warranty on your product, Armasight must receive a
completed Product Warranty Registration Card for each unit, or the Custom-
er can complete a warranty registration on our website, at www.armasight.
com. Please complete the included form (Appendix C) and immediately mail
it to our Service Center:
Armasight Inc.
815 Dubuque Avenue
South San Francisco, CA 94080
USA
1.2.4 OBTAINING WARRANTY SERVICE
To obtain warranty service on your unit, the End-user (Customer) must no-
tify the Armasight service department via email. Send any requests to ser-
[email protected] to receive a Return Merchandise Authorization num-
ber (RMA). When returning any device, please take in the product to your
retailer, or send the product, postage paid and with a copy of your sales re-
ceipt, to Armasight Corporation’s service center at the address listed above.
All merchandise must be fully insured with the correct postage; Armasight
will not be responsible for improper postage or merchandise that becomes
lost or damaged during shipment. When sending product back, please
clearly write the RMA# on the outside of the shipping box. Please include
a letter that indicates your RMA#, the Customer’s Name, a Return Address,
reason for the return, Contact information (valid telephone numbers and/
or an e-mail address), and proof of purchase that will help us to establish
the valid start date of the warranty. Product merchandise returns that do
not have an RMA# listed may be refused, or a significant delay in processing
may occur. Estimated Warranty service time is 10-20 business days. The End-
user/ Customer is responsible for postage to Armasight for any warranty
service. Armasight will cover return postage/ shipping after warranty repair
to the End-user/ Customer only if the product is covered by the aforemen-
tioned warranty. Armasight will return the product after warranty service
by domestic UPS Ground service and/ or domestic mail. Should any other
requested, required or international shipping methods be necessary, the
postage/ shipping fee will be the responsibility of the End-user/ Customer.