Ocean Optics ARCoptix ANIR - Manual (Page 7)

About This Manual
ARC-00000-000-02-0310 v
Place of Service
Seller shall use its best efforts to assist buyer to resolve all warranty related issues through Ocean
Optics technical support as soon as reasonably practicable after notification by the Buyer of a possible
defect. However, the Seller reserves the right to require the Buyer return the Product to Seller’s
production facility, transportation charges prepaid, when necessary, to provide proper warranty
service.
Effective Date
The effective date of this warranty shall begin on the date of shipment/date of invoice, whichever is
later. Products are warranted to be free from defects in materials and workmanship for parts and labor
for 1 year with the exceptions indicated below:
Limitations
Products are warranted to be free from defects in materials and workmanship for parts and labor for 1
year with the following exceptions:
 Any components of the system that are in direct contact with corrosive materials are
warranted to be free from defects in materials and workmanship at time of delivery but cannot
be further warranted due to the unknown nature of the use of the product.
 Consumable items such as lamps, cuvettes and optical filters are excluded from this warranty.
If a lamp undergoes a catastrophic failure (e.g., no light at all) within 90 days of shipment
from the factory, it will be replaced at no charge.
 Loss, damage, or defects resulting from transportation to the Buyer’s facility, improper or
inadequate maintenance by Buyer, software or interfaces supplied by the buyer, unauthorized
modification or operation outside the environmental specifications for the instrument, use by
unauthorized or untrained personnel or improper site maintenance or preparation.
 The sole and exclusive warranty applicable to software and firmware products provided by
Seller for use with a processor internal or external to the Product will be as follows: Seller
warrants that such software and firmware will conform to Seller’s program manuals or other
publicly available documentation made available by Seller current at the time of shipment to
Buyer when properly installed on that processor, provided however that Seller does not
warrant the operation of the processor or software or firmware will be uninterrupted or error
free.
 Products that have been altered or repaired by individuals other than Ocean Optics personnel
or its duly authorized representatives, unless the alteration or repair has been performed by an
authorized factory trained service technician in accordance with written procedures supplied
by Ocean Optics.
 Products that have been subject to misuse, neglect, accident, or improper installation.
The warranty herein applies only to Products within the country of original delivery. Products
transferred outside the country of original delivery, either by the Seller at the direction of the Buyer or
by Buyer’s actions subsequent to delivery, may be subject to additional charges prior to warranty
repair or replacement of such Products based on the actual location of such Products and Seller’s
warranty and/or service surcharges for such location(s).