AASTRA 620d for Aastra IntelliGate User Guide EN - Manual (Page 29)

Supplementary features
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■ Requesting a Callback
You want to talk to a certain person. The person is busy or does not answer. You can make call-
back requests to both internal and external users. Not all providers support this function.
If the called party is busy, you can activate an automatic callback. In this case, your phone will
start ringing as soon as the party you are trying to reach goes on-hook. Then when you press
the Call key, the user is called directly.
If the called party does not answer, you can also request a callback. The user then obtains a
message indicating your callback request on his display.
■ To answer the callback request
Someone has asked you to call back. The display reads Call back requested.
You called someone and hear the busy tone or the ring-back tone.
Callback To activate a callback request:
Press the Callback softkey.
➔
The display shows Call expected.
End Back to the idle state:
Press the End softkey.
➔
Callback remains activated.
Note:
The call back is stored in Menu > Activated features as long as it was not
answered or cancelled by the system.
Deactivate Reset callback:
Press the Deactivate softkey.
➔
Callback is deactivated.
Note:
You can only have 1 call back activated at a time and only 1 call back can be
expected from you. Your callback request will automatically be cancelled by
the system after about half an hour.
Call To answer the callback request:
Press the Call softkey.
➔
The phone number is dialled.
Delete Clear call back:
Press the Delete softkey.
➔
Callback is deleted.
Note:
As long as the callback is not answered or deleted by the system, it can be
edited using
Menu > Activated features > Delete or Answer .