AASTRA Office 10 User manual - Manual (Page 9)

Using Added Features to Make Efficient Phone Calls
9
Requesting a Callback
You want to talk to a certain person. The person is busy or does not answer. You can make callback
requests to both internal and external subscribers. Not all providers support this function.
If the called party is busy, you can request an automatic callback. In this case, your phone will start ringing
as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the called
party's phone will start ringing.
If the called party does not answer, you can also request a callback. The called party will see a continuous
visual reminder of your callback request.
Answering Call Waiting
You are in a call and hear the call waiting tone. Someone is urgently trying to reach you.
You can either answer, deflect or reject the call.
Situation You called someone and hear the busy tone or dialling tone.
To activate a callback request: Press the Foxkey.
You hear the acknowledgement tone.
Put the handset on-hook.
Note You can have only 1 active callback request at a time. Your callback request
will automatically be cancelled by the system after about half an hour.
You can also cancel the callback request beforehand.
Answering the call: Press the Foxkey.
1. Your original call partner is put on hold. You are now connected with
the party who initiated the call waiting.
– or –
Rejecting the call: Press the END key.
You remain connected with your original call partner. The call-waiting
party hears the busy tone.