AASTRA 6739i for OpenCom 1000 User Guide EN - Manual (Page 23)

Using the Aastra 6739i
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4. If the original Aastra 6739i is still in operation, you have to confirm transfer of
the configuration with the Yes softkey.
The Aastra 6739i restarts – it is configured with the transferred configuration.
The Aastra 6739i originally using this configuration also restarts and the
Callno./ID field appears.
ACD Group
An ACD key is available on your Aastra 6739i if you are member (agent) of an ACD
group (ACD = Automatic Call Distribution), see Web Configurator of the
OpenCom 1000 starting on page 20. Members of an ACD-group can be reached
under a collective call number. When calls are made to the group, the communica-
tions system searches for a free telephone in the group.
The “ACD group” function key is labelled with the ACD group name resp. the
group call number. Also the number of waiting calls is indicated on the key.
1. Press the “ACD group” function key to log in to the ACD group.
The function key lights up red.
2. Press the function key again to log out from the ACD group.
If you have logged out of an ACD group, you can still be reached on your
personal number.
Consult your system administrator if you desire further information about this
function.