3 internet access, Internet access – ZyXEL Communications P-660H-Tx v2 User Manual
Page 230
Chapter 20 Troubleshooting
P-660H-Tx v2 User’s Guide
230
20.3 Internet Access
V
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
.
2 If your ISP gave you Internet connection information, make sure you entered it correctly
in the Network > WAN > Internet Connection screen. These fields are case-sensitive,
so make sure [Caps Lock] is not on.
3 Disconnect all the cables from your device, and follow the directions in the Quick Start
Guide again.
4 If the problem continues, contact your ISP.
V
I cannot access the Internet anymore. I had access to the Internet (with the
ZyXEL Device), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
.
2 Reboot the ZyXEL Device.
3 Turn the ZyXEL Device off and on.
4 If the problem continues, contact your ISP.
V
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check
. If the ZyXEL Device is sending or receiving a lot of information, try closing
some programs that use the Internet, especially peer-to-peer applications.
2 Reboot the ZyXEL Device.
3 Turn the ZyXEL Device off and on.
4 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
• Check the settings for bandwidth management. If it is disabled, you might consider
activating it. If it is enabled, you might consider changing the allocations.