ZyXEL Communications HomePlug AV DMA-1100P - Manual (Page 92)

Chapter 13 Troubleshooting
DMA-1100P User’s Guide
92
V
The signal on my powerline network is weak.
1 Your powerline adapters may be connected to electrical surge protectors. Connect them
to standard power outlets.
2 Your powerline adapters may be located close to large appliances such as refrigerators or
air-conditioners that cause interference with the powerline signal. Move the adapters
further away from such appliances to reduce interference.
3 Your powerline adapters may be placed close to electrical devices such as electrical
insect-killers which produce radio waves. These may interfere with the powerline
signals. Move the adapters further away from such electrical devices.
4 Your wiring may be old and/or low quality or with a long wiring path.
13.4 ENCRYPT Button Problems
This section applies only to DMAs with the ENCRYPT button.
V
The HomePlug light is already on, but I haven’t pressed the ENCRYPT button
yet.
Your device has already connected to another powerline device. Press the ENCRYPT button
for more than 10 seconds to release the connection.
V
The HomePlug light does not turn on.
• Ensure you have pressed the ENCRYPT button on both devices.
• Wait for about a minute while the devices set up a connection.
• If that does not work, try again with both devices connected to a power strip next to each
other. If they now connect, then the devices were not on the same electrical circuit before.
V
The POWER lights on both devices finished blinking, but only one device’s
HomePlug light is on.
One device may have connected to a third powerline device. To check device A is connected
to device B and not another device, disconnect device B from its power source. Device A’s
HomePlug (
) light will turn off if the connection is with Device B. Press the ENCRYPT
button on both devices for more than 10 seconds, then try to reconnect, pressing the
ENCRYPT button for less than 3 seconds on both devices.