Wayne-Dalton Z-Wave WDUSB-10 - Manual (Page 41)

41
Troubleshooting
Troubleshooting
Problem:
• I joined a network instead of adding another
controller to my network. Now, neither the
software nor the controller can control anything.
Problem:
• I cannot control a module in my network, or
am experiencing intermittent module failures or
sluggishness controlling my modules.
Problem:
• I moved a module, and now I cannot control it.
Solution:
• You have accidentally overwritten your Primary
Controller with a blank network. Reset both
controllers and all modules in your network, and
set up your network again.
Solution:
• Check to make sure that there is power
supplied to the device.
• For plug-in modules, ensure that the outlet
is not a switched outlet, or that the outlet is
switched on.
• For modules with no neutral connection (such
as dimmers), ensure that the attached load
(such as a light bulb) is not burned out.
• Your computer must be able to communicate
with the module directly, or must be able to
communicate by routing messages through
other modules in your network. You may need
to add additional modules to your network
to provide for reliable communication (in
between your computer and the sluggish/non-
communicating module).
• ensure that there are no broken or missing
modules in your network. It is possible that the
network is trying to route messages through
broken or missing modules, so removing them
may enhance network performance. See
“Removing or replacing broken modules” on
page 14.
• For best performance, attach the USB
Z-Wave
®
adapter to the USB extension cable
included in this package. Then, place the USB
Z-Wave
®
adapter in an open area away from
walls or other dense materials or metal.
Solution:
• Switch to the SeTTINGS tab, and click the
oPTIMIZe AND RePAIR NeTWoRk link. If you
are not using Thinkessentials
®
as your primary
controller, remove the module from your network
using the primary controller, add it while it is
powered in its new location, and then update
Thinkessentials
®
using the ReCeIVe UPDATe
FRoM PRIMARY CoNTRoLLeR feature.