Nortel Networks CallPilot 100 - Manual (Page 55)

Chapter 4 Troubleshooting 55
CallPilot Desktop Messaging Installation and Maintenance Guide
6 Make sure that:
• the Inherit future design changes check box is selected
• Hide formulas and LotusScript is not selected
7 Select CallPilot Mail (R5.0) or (R6.0), depending on which version of Lotus Notes you use.
8 Click Replace.
9 Press F9 to refresh the window and display the names.
No entries in CallPilot Personal Name and Address Book
While in the Personal Name and Address Book window, the subscriber selects People (CallPilot)
and does not see any entries in the CallPilot Address Book.
Ask the subscriber to download the CallPilot Address Book manually and update the Personal
Address Book template.
To manually download the CallPilot Address Book:
1 Make sure that Address Book—People (CallPilot) window is the active window.
2 On the Actions menu, select Download CallPilot Address Book.
The dynamic link library nNOTES.dll could not be found in the specified
path
1 On your desktop, right-click the Lotus Notes icon, select Properties, and then click the
Shortcut tab.
2 Examine the properties of your Lotus Notes shortcut.
3 Verify the path in the Start in box.
Note: Usually, when Lotus Notes creates a shortcut, it puts a working directory in this box.
4 Add or update the path.
You download the CallPilot address book and 0 entries are found
1 Check the CallPilot Address Book search base.
Search base is configured under Actions > CallPilot Desktop Messaging > CallPilot
Desktop Messaging. Select the Address Book tab.
2 Verify that the search base is exactly as it is configured on the CallPilot Administration Client.