Nortel Networks CallPilot 100 - Manual (Page 53)

Chapter 4 Troubleshooting 53
CallPilot Desktop Messaging Installation and Maintenance Guide
Troubleshooting Outlook 2002 problems
These are issues with how Desktop Messaging works with Outlook 2002. These issues should be
resolved with a future Outlook service release patch from Microsoft.
Sending messages
When a subscriber who uses Outlook 2002 creates a CallPilot message in the CallPilot window,
Outlook does not automatically send the message when the subscriber clicks the Send button.
To send the message, the subscriber must click the Send/Receive button on the Outlook toolbar.
We recommend subscribers install Outlook SP 1 from Microsoft, which fixes this issue.
Accessing CallPilot support tools in Outlook 2002
This section describes how to use CallPilot support tools specific to Desktop Messaging for
Outlook 2002.
To reset the CallPilot Message Store in Outlook 2002
1 On the subscriber’s computer, press the Ctrl and Shift keys.
2 In Outlook, on the Tools menu, click Send/Receive, Accounts, CallPilot Transport.
3 Continue to press the Ctrl and Shift keys until the CallPilot Reset Mailbox dialog box
appears.
4 Click Reset Mailbox.
To access the Outbox Fix utility in Outlook 2002
1 In Outlook, on the Tools menu click E-mail accounts.
The E-mail Accounts wizard appears.
2 Select View or change existing e-mail accounts, and then click Next.
3 In the e-mail account list, select CallPilot Desktop Messaging.
4 While you press the Ctrl and Shift keys, click Change.
The CallPilot Outbox Fix dialog box appears.
5 Click Fix outbox.