Nortel Networks CallPilot 100 - Manual (Page 5)

Contents 5
CallPilot Desktop Messaging Installation and Maintenance Guide
The subscriber has message access problems . . . . . . . . . . . . . . . . . . . . . . . 56
The subscriber has problems sending messages . . . . . . . . . . . . . . . . . . . . . 56
In sent messages digits or symbols appear instead of language-specific
symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Messages remain in the subscriber’s Outbox . . . . . . . . . . . . . . . . . . . . . . . . . 57
The subscriber cannot send messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
The subscriber cannot send a CallPilot message . . . . . . . . . . . . . . . . . . . . . 57
Non-delivery notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
"Unknown" appears in the Sender field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
The subscriber has problems with receiving replies . . . . . . . . . . . . . . . . . . . . 59
Deleted messages remain in the subscriber’s mailbox . . . . . . . . . . . . . . . . . . 59
The subscriber cannot delete messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Messages no longer on server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Voice message does not play on telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The Message Waiting Indicator is active but there is no new message . . . . . 60
A subscriber who forwards or replies to a voice message in Outlook
Express receives non-delivery notification that the attached
message cannot be delivered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Accessing Desktop Messaging online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
To access online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using Desktop Messaging Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Resetting the CallPilot message store for Microsoft Outlook . . . . . . . . . . . . . . . . 63
Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
CP Trace settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67