Walkaway and return from walkaway, Walkaway and return from walkaway 42 – Nortel Networks SL-100 User Manual

Page 42

Agent features

Press the

Supervisor

Key.

To call your supervisor:

Press the

Supervisor

Key. If you are on a

call, this automatically puts the call in
progress on Hold.

To return to the ACD call:

Press the

In-Calls

Key.

To Conference a call with your
Supervisor, during a call in progress:

Press the

Emergency

Key. The Emer-

gency indicator flashes while your
supervisor is called.

When your supervisor answers, the
Emergency indicator goes on. You now
have a three-way conversation with the
supervisor and the caller.

Walkaway and Return from Walkaway

Use this feature when you need to leave your desk during an ACD call, during a
non-ACD call, or while in the Not Ready state.

To Walkaway while in Not Ready
mode (Not Ready LED or LCD
indicator is on, and Not Ready is
shown on the display):

Press the

Not Ready

Key.

Enter the three-digit unavailability code
provided by the system administrator.
The Not Ready indicator remains on
steady.

Disconnect the

headset

, if leaving the

Agent position.