Technical support, How to reach us – Netopia D3232 IDSL User Manual
Page 108
A-108 User’s Reference Guide
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Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by
excellent technical suppor t.
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Look in this guide for a solution to your problem. You may find a solution in this troubleshooting appendix or in
other sections. Check the index for a reference to the topic of concern. If you cannot find a solution, complete
the environment profile below before contacting Netopia technical suppor t.
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Locate the Netopia D-Series’s model number, product serial number, and firmware version. The serial
number is on the bottom of the Netopia D-Series, along with the model number. The firmware version
appears in the Netopia D-Series’s Main Menu screen.
Model number:
Serial number:
Firmware version:
■
What kind of local network(s) do you have, with how many devices?
Ethernet
LocalTalk
EtherTalk
TCP/IP
IPX
Other:
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We can help you with your problem more effectively if you have completed the environment profile in the
previous section. If you contact us by telephone, please be ready to supply Netopia Technical Suppor t with the
information you used to configure the Netopia D-Series. Also, please be at the site of the problem and prepared
to reproduce it and to tr y some troubleshooting steps.
When you are prepared, contact Netopia Customer Ser vice by e-mail, telephone, fax, or post:
Internet: techspor [email protected] (for technical suppor t)
[email protected] (for general information)
Phone: 1 800-782-6449
Fax: 1 510-814-5023
Netopia, Inc.
Customer Ser vice
2470 Mariner Square Loop
Alameda, California 94501
USA