Nortel Networks M7410 - Manual (Page 58)

Forwarding your calls 57
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
How Line Redirection is different from Call Forward
Call Forward forwards all calls that arrive at a particular telephone to an internal or
external telephone. Line Redirection redirects only the lines you specify, no matter
which telephones they appear on, to a telephone outside the Enterprise Edge
system. Line Redirection takes precedence over Call Forward.
Using Line Redirection
You redirect lines at a telephone, but once redirected, the lines are redirected for the
entire system.
You can redirect only lines that appear at line buttons on your telephone.
You can answer the telephone if it rings while you are in the middle of
programming Line Redirection, but none of the Enterprise Edge call handling
features are available until the feature times out. If you need to use an Enterprise
Edge feature to process the call, quit Line Redirection programming by pressing
ƒ . Do not press ® or you disconnect the call you are trying to process.
While you are programming Line Redirection you do not receive any indication of
calls that do not actually ring at your telephone.
Be careful to avoid redirection loops. If for example, you redirect your lines to your
branch office and your branch office redirects its lines to you, you can create a
redirection loop. If these calls are long distance, you end up paying charges.
In certain situations, callers may experience lower volume levels when you redirect
calls to an external location.