Polycom VVXTM 1500 - Manual (Page 191)

Troubleshooting Your Phone
5 - 3
Controls
Symptom Problem Corrective Action
The dialpad does not work. The dialpad on the phone does
not respond. Do one of the following steps:
•
Check for a response from other
feature keys or from the dialpad.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active or
inactive. Tap
> Status >
Network > Ethernet. From the
Ethernet page, scroll to LAN port and
verify that it is active.
• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
• Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot your phone in more
detail before restarting the phone and
losing current status information.