Promise Technology FastTrak TX4000 - Manual (Page 62)

FastTrak TX4000 User Manual
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Operating System-Related Issues
Different drive lettering under Windows NT
This may happen when using a SCSI card in addition to the Promise card.
Windows NT does not necessarily load the driver for the boot device controller
first. This results in a drive that in MS-DOS is the C: drive being the D:, or E:,
etc. in Windows NT. Use the Windows NT Disk Administrator utility to reassign
the letters that NT has improperly assigned to the drives. See your Windows NT
documentation for instructions on how to use Disk Administrator.
The Operating System no longer boots after creating a Mirrored Array
using your existing boot drive using Windows
This is due to Drive Geometry issues. You can verify this if you move the original
drive back to the onboard controller and it boots successfully. Each controller
can view a drive differently. This can be an issue for a new controller that loads
the original Master Boot Record (MBR) and then has a problem translating it or
the Operating System boot record.
For Windows NT, 2000, XP and Server 2003, Promise recommends a clean
install of the Operating System. This action restores the MBR and OS boot
record. This requires repartitioning and formatting the drive.
For Windows 98 and ME, you can perform the DOS Command SYS C: from a
bootable floppy or CD-ROM to restore the operating system boot record and
transfer the system files to the boot drive. If this does not work, the Windows
registry may have become corrupted during the boot process and must be
restored. See the Windows documentation to perform this procedure.
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead of
the Hard disk controllers section. In Device Manager under Other Devices to see
if it lists a PCI Card or RAID Controller. If so, highlight this listing and click on the
Properties button then click on the Driver tab. Depending on your version of
Windows, choose either Change Driver or Update Driver. Follow the on-screen
prompts to complete installation of the driver. If Windows asks if you want to test
if the device can be removed safely, click on CANCEL. Reboot the system to
complete installation of the driver.
“Inaccessible Boot Device” Message Appears During Floppyless Install of
Windows NT, 2000, XP or Server 2003
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Setup is inspecting your computer’s
hardware configuration…” appears in Windows NT4 or the message “Press F6 if
you need to install third party SCSI or RAID driver” appears in Windows 2000,
XP and Server 2003.