Panasonic KX-FC962HK - Manual (Page 90)

12. Help
90
12.3.4 Fax – sending
12.3.5 Fax – receiving
Problem Cause & Solution
I cannot send documents. L The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 7).
L The other party’s fax machine is busy or has run out of recording
paper. Try again.
L The other party does not have a fax machine. Check with the other
party.
L The other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 40).
I cannot send a fax
overseas. L Use the overseas transmission mode of feature #23 (page 63).
L Add two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted or not clear. L If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L Another telephone on the same line is off the hook. Hang up the
telephone and try again.
L Try copying the document. If the copied image is clear, there may
be something wrong with the other party’s machine.
L Adjust the scan contrast using feature #58 (page 65).
The other party complains
that black lines, white
lines or smudges appear
on their received
document. L The scanner glass, white plate or rollers are dirty with correction
fluid, etc. Clean them (page 94). Please do not insert a document
before correction fluid has dried completely.
Problem Cause & Solution
I cannot receive
documents. L The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 9) or
clear the jammed paper (page 93).
L The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 7).
I cannot receive
documents automatically. L The receiving mode is set to TEL mode.
Change the receiving mode to TAM/FAX mode (page 49), FAX
ONLY mode (page 50) or TEL/FAX mode (page 48).
L The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #06 on page 62).
L The greeting message is too long. Record a shorter message
(page 54).
The display shows
“
CONNECTING.....”, but
faxes are not received.
L The receiving mode is set to FAX ONLY mode and the incoming
call is not a fax. Change the receiving mode to TEL mode (page
47), TAM/FAX mode (page 49) or TEL/FAX mode (page 48).
A blank sheet is ejected. L The recording paper is not installed correctly. Make sure that the
shiny side of the paper is facing down and re-install the paper
(page 9).
L The other party placed the document in their fax machine the
wrong way. Check with the other party.
FC962HK-PFQX2283ZA-en.book Page 90 Thursday, September 15, 2005 4:20 PM