Kodak 800 SERIES - Manual (Page 137)

Troubleshooting 4-38
NovaJet 800 Series Service Manual
Figure 4-36. Defective Stepper Motor.
17. Check carriage head height when jet plate scrapes appear on
media. The Banding will have jagged or slightly angled lines at the
termination points or may even appear as light cuts in the media
(like a utility knife cut the surface of a print). The normal head
height range between the bottom surface of the cartridges and the
platen surface is 0.062" to 0.068". Refer to Alignments.