Siemens HIPATH 5000 - Manual (Page 49)

Using Team Functions
49
Step by Step
Uniform Call Distribution (UCD)
If this function has been configured (contact the service
personnel), you belong to a group of users (agents) to
whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
n
Lift the handset.
qhde
or
rhde
Enter the code for "Log on" or "Log off".
o w
To log on, enter your identification number ("Agent:").
Contact the service personnel to find out what it is.
Logging on and off during your shift:
n
Lift the handset.
rhdf
or
qhdf
Enter the code for "Not available" or "Available".
Requesting and activating a work time:
If you want to follow-up on the last call you answered
without being disturbed, you can request and activate a
work time. This removes your telephone from the call
distribution cycle for a programmable period of time un-
til you log back on.
s
or
n
You have or had an UCD connection.
qhdg
or
rhdg
Enter the code for "on" or "off".
Turning the night service on and off for UCD:
n
Lift the handset.
qhdh
or
rhdh
Enter the code for "on" or "off".