Siemens Gigaset DE380 IP R - Manual (Page 60)

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Appendix
Service (Customer Care)
Customer Care Warranty for Cordless Products
To obtain Customer Care Warranty service,
product operation information, or for problem resolution, call:
Toll Free: 1-866-374-3864
9:00 a.m. – 5:00 p.m. Monday-Saturday
www.gigaset.com/customercare
End-user limited Warranty
This limited, non-transferable warranty is provided to the original buyer/end-consumer
("you") for systems, handsets and accessories (collectively, "Product") manufactured, sold
and/or distributed by Gigaset Communications USA LLC ("Gigaset USA"). Gigaset USA
warrants to you that at the date of purchase, the product is free of defects in workman-
ship and materials and the software included in the Product will perform in substantial
compliance to its program specifications.
1. WARRANTY PERIOD
The Product Warranty Period is one (1) year from the original date of purchase by you.
Proof of purchase (e.g., sales slip or invoice) must be provided with any Product returned
during the Warranty Period. Batteries supplied with the Products are warranted to be free
from defects at the time of purchase only.
2. EXCLUSIVE REMEDY
Gigaset USA's entire liability and your exclusive remedy, if the Product is defective in
materials or workmanship during the Warranty Period and is returned, shall be that the
Product will be repaired or replaced as set forth in Section 4 below. Reconditioned
replacement components, parts or materials may be used in the replacement or repair.
Data in the memory of the Product may be lost during repair.
3. THIS LIMITED WARRANTY DOES NOT COVER AND IS VOID WITH RESPECT
TO THE FOLLOWING:
– Cosmetic damage, physical damage to the surface of the Product, including, without
limitation, breakage, cracks, dents, scratches or adhesive marks on the LCD screen or
outside casing of the Product.
– Products which have been repaired, maintained or modified (including the antenna)
by anyone other than Gigaset USA or a Gigaset USA-approved repair facility, or that
have been improperly installed.
– Cost of installation, removal or reinstallation.
– "Damage due to any telephone, electronic, hardware or software program, network,
Internet or computer malfunctions, failures, or difficulties of any kind, including with-
out limitation, server failure or incomplete, incorrect, garbled or delayed computer
transmissions.
– Equipment and components not manufactured, supplied or authorized by Gigaset
USA.
– Modification of the Product's components, or operation of the Product in an unsuita-
ble environment or in a manner for which it is not intended, including but not limited
to failures or defects caused by misuse, abuse, accidents, physical damage, abnormal
operation, improper handling or storage, neglect, alterations, unauthorized installa-
tion, removal or repairs, failure to follow instructions, problems caused by the car-
rier's network coverage, exposure to fire, water or excessive moisture or dampness,
floods, or extreme changes in climate or temperature, acts of God, riots, acts of ter-
rorism, spills of food or liquids, viruses or other software flaws introduced into the
Product, or other acts which are not the fault of Gigaset USA and which the Product is
not specified to tolerate, including damage caused by mishandling or blown fuses.