Sony KWP 65HD1 - Manual (Page 79)

75
Troubleshooting
If, after reading the following instructions, you
have additional questions related to the use of
your Sony projection TV, please call one of the
following numbers (English only).
Customers in the continental United States
contact the Direct Response Center at:
1-800-222-SONY (7669)
Customers in Canada contact the
Customer Relations Center at:
(416) 499-SONY (7669)
1 Count how many times the TIMER/STAND
BY indicator flashes in total. It flashes twice
at 3 seconds’ intervals. If, for example, the
indicator flashes twice, stops flashing for 3
seconds, and flashes twice again, that
counts as twice.
2 Press POWER on the projection TV to turn it
off, then inform qualified Sony personnel or
the above Direct Response Center of the
number of flashes.
No picture (screen not lit), no sound
• Make sure the power cord is plugged in.
• Operate with the buttons on both the
projection TV and the remote control.
• Check to see if the TV/VIDEO setting is
correct: when watching TV, set to TV, and
when watching video tapes, set to VIDEO 1,
2, 3, 4 or 5.
• Try another channel. It could be station
trouble.
• Perform AUTO SET UP again using “Auto
Program” for digital channels, or using the
SET UP button for conventional TV channels
to return to the factory preset condition. (see
“To perform AUTO SET UP again” on page
26)
• The PARENTAL CONTROL feature is
activated. (see “To unlock the PARENTAL
CONTROL feature temporarily” on page 65)
The picture turns off and the TIMER/STAND
BY indicator on the front panel flashes (self-
diagnosis function)
• The projection TV is equipped with a self-
diagnosis function. If there is a problem with
your projection TV, the TIMER/STAND BY
indicator on the front panel will flash
repeatedly. Counting the number of flashes
helps you inform qualified Sony personnel of
the projection TV’s condition.
Remote control does not operate
• Batteries could be weak. Replace the
batteries.
• Press TV (FUNCTION) when operating your
projection TV.
• Make sure the projection TV’s power cord is
connected securely to the wall outlet.
• Locate the projection TV at least 3-4 feet
away from fluorescent lights.
• Check the S-Link connection. (see “Using
the S-Link/CONTROL S Function” on page
20)
• Check the polarity of the batteries.
Dark, poor or no picture (screen lit), good
sound
• Adjust PICTURE in the VIDEO menu.
(see “PICTURE” on page 47)
• Adjust BRIGHTNESS in the VIDEO menu.
(see “BRIGHTNESS” on page 47)
• Check antenna/cable connections.
• Perform AUTO SET UP again using “Auto
Program” for digital channels, or using the
SET UP button for conventional TV channels
to return to the factory preset condition. (see
“To perform AUTO SET UP again” on page
26)
• Adjust the convergence again using the AUTO
FOCUS button. (see “Adjusting the
Convergence Automatically (AUTO FOCUS)
on page 27”)
TIMER/
STAND BY
(continued)