IBM INFOPRINT 1116 User Manual

Page 78

Argecy Computer Corporation 248-324-1800

The Jam light is still on even though
you cleared the jam.

• Make sure you cleared all jams.
• Push the operator panel button or open and close the printer

cover to restart the printer.

• Make sure the print cartridge is installed.

Unexpected characters print or
characters are missing.

• Make sure you are using the correct printer driver.
• From the

special function menu

, select

Hex Trace mode

determine what the problem is.

• From the

special function menu,

select

restore factory

defaults

• Make sure the parallel cable or USB cable is firmly plugged in

at the back of the printer.

Jobs are not printing and the Error
light is on solid.

• Make sure the print cartridge is installed.
• Make sure the printer top cover is closed.

While in PostScript Level 2
emulation, the printer is flushing
data (Ready/Data and Error
indicator lights are blinking).

• Make sure you are using the correct PostScript driver.
• The printer does not support PostScript.
• The printer doesn’t have enough memory to print the job.

Install more memory.

You want to use manual duplex but
cannot find it on your printer driver.

• Your printer driver may not support manual duplex.

While using manual duplex, the
printer gets a paper jam.

A paper jam interrupts the duplex process. As a result, the
information on the page that jammed is lost.

• Cancel your print job and press the operator panel with a

long button press (approximately 3 seconds) to reset the
printer.

• Resend your print job.

You keep getting paper jams while
using manual duplex.

Try using 20# xerographic paper or 80 g/m

A4 paper.

Problem

What to do