MACKIE SDR96 - Manual (Page 49)

49
Operation Guide
Oper
a
tion
Guide
Repair
Service for the SDR24/96 Digital Audio Recorders purchased in the USA is
available only from one of our authorized domestic service stations. It is also
available at the factory, located in sunny Woodinville, Washington. (Service for
Mackie products living outside the United States can be obtained through local
dealers or distributors.) If your SDR24/96 needs service, and it lives in the United
States, follow these instructions:
1. Review the preceding troubleshooting suggestions. Please.
2. Call Tech Support at 1-800-258-6883, 8am to 5pm PST, to explain the
problem and request an RA (Return Authorization) number. Have your
SDR’s serial number ready. You must have an RA number before you can
obtain service at the factory or an authorized service center.
3. Keep this owner’s manual. We don’t need it to repair the recorder.
4. Pack the recorder in its original package, including endcaps and box. This
is very important. When you call for the RA number, please let Tech
Support know if you need new packaging. Mackie is not responsible for
any damage that occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping address (no P.O. boxes),
daytime phone number, RA number, and a detailed description of the
problem, including how we can duplicate it.
6. Write the RA number in BIG PRINT on top of the box.
7. Ship the recorder to us. We suggest insurance for all forms of cartage.
Ship to this address:
Mackie Designs
SERVICE DEPARTMENT
16140 Wood-Red Rd. NE Ste. 5
Woodinville, WA 98072
8. We’ll try to fix the recorder within five business days. Ask Tech Support
for current turn-around times when you call for your RA number. We
normally send everything back prepaid using UPS ORANGE (three-day
air). However, if you rush your recorder to us by Next Day Air, we’ll ship it
back to you UPS RED (Next Day Air). This paragraph does not necessarily
apply to non-warranty service.
Please read the included warranty information, then complete and return the
Warranty Registration card, or it’s straight to bed for you with no dinner.
“Mackie,” the “Running Man” figure, “SDR24/96,” and “Digital 8•Bus” are
trademarks or registered trademarks of Mackie Designs Inc. All other brand
names mentioned are trademarks or registered trademarks of their respective
holders, and are hereby acknowledged.