Motorola ML910 - Manual (Page 127)

CHAPTER
8
Troubleshooting
Hardware, software, or a combination of both can cause computer problems. This chapter
tells you what actions to take when solving common computer problems.
This chapter is divided into four sections:
z
Preliminary checklist
z
Solving common problems
z
Resetting the computer
z
HDD Recovery Process
z
Electromagnetic Interference
Preliminary Checklist
Here are helpful hints to follow when you encounter any problems before taking further
action.
z
Try to isolate the part of the computer causing the problem.
z
Make sure you turn on all peripheral devices before turning on the computer.
z
If an external device has a problem, make sure that the cable connections are
correct and secure.
z
Make sure the configuration information is properly set in the BIOS Setup Utility.
z
Make sure all the device drivers are correctly installed.
z
Make note of your observations. Are there any messages on the screen? Do any
indicators light up? Do you hear any beeps? Detailed descriptions are useful to the
service personnel when you need to consult one for assistance.
If the problem persists after you follow the instructions in this chapter, contact an
authorized dealer for help. Alternately, if you are in North America and require further
technical support, you may call the Motorola System Support Center (SSC) at 1-800
221-7144 and choose the options for Technical Support on Data products. Please be
prepared to provide your unit model and serial number or Factory Order number for
warranty entitlement verification purposes.
Troubleshooting 8-1