GCC Printers Elite XL - Manual (Page 154)

Maintenance and troubleshooting 7-7
Macintosh font problems
If the fonts printed on the Elite XL appear to be low-quality screen fonts
rather than high-quality resident fonts:
• Make sure that the Elite XL Screen Fonts are in the appropriate location
in the System Folder. Note that with the Font Substitution option off,
only screen fonts for which there are corresponding resident fonts print at
high quality. (An exception to this is if you have TrueType or Type 1 high-
quality (printer) fonts installed on your Macintosh.) With Font Substitu-
tion on, some screen fonts will have high-quality fonts substituted for
them, even if there is no corresponding high-quality font. (For example,
Times will be substituted for New York, Helvetica for Geneva, and Courier
for Monaco.)
• If you are using a nonresident font that is downloaded from your computer,
make sure the font file to be downloaded is either in the Fonts folder
(System 7.1 or later), the Extensions folder (System 7.x), or the System
Folder (System 6.0.x) of the startup disk; the printer’s RAM; or the
printer’s internal hard disk. As you print, a message appears on the screen
of your Macintosh indicating which fonts are being downloaded.
• Some applications have an option called Fractional Character Widths. In
some applications, if this option is enabled, Font Substitution has no
effect.
• If you are using downloaded fonts, make sure you download all the styles
of fonts, such as bold, italic, and bold italic. If you do not, your document
will print with plain style fonts.
• Deselect the Unlimited Downloadable Fonts in a Document option in the
Page Setup dialog box. See page 3-9 for instructions.
PostScript problems
If your PostScript print jobs print incorrectly check the following:
• Make sure the correct printer driver is chosen: for Windows, choose Elite
XL, for Macintosh choose either LaserWriter 8 or Elite XL.
• Be sure the PS/PCL Sensing menu in the front panel is set to either
PostScript Only or Auto Switch.
• Depending on the application and the complexity of the print job, you may
need to increase the Wait timeout value in the front panel. If the wait
timeout is too short, jobs may print either partially or not at all.
• If you are printing from a Macintosh try printing without Background
Printing turned on.
• Try restarting the printer.
Troubleshooting