American Time PoE - Manual (Page 28)

© American Time
28
PoE Installation Manual
Appendix
Tr
oubleshooting
Configuration
Network Clock
Connect
Installation
Intr
oduction
Specifications
Troubleshooting Clock Time
When the time displayed in the Network Clock Connect application is incorrect, follow the steps below:
1. Verify that the SNTP servers are working.
2. Verify that the SNTP server addresses are properly entered into the Network Tab.
3. Ping the SNTP servers with a PC on the same local network as the network clock(s).
4. Verify with the network administrator that Port 123 is open for SNTP time synchronization.
5. If the SNTP servers do not respond, update the NTP Servers List with new SNTP Servers. When the time
displayed on the clock(s) differs from the Network Clock Connect application, follow the steps below:
1. Press the Refresh List button to refresh the time displayed in the application.
For Analog Clocks:
2. Home hands using Instruction Sheet 1876 for H000828 movements or 1936 for H004616
movements. Call American Time for assistance.
Note: The hands may be off by minutes or seconds if the clock has been jarred. This procedure will
reset the hands to 12 o’clock.
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at
800-328-8996