Relay/analog clock troubleshooting: dhcp – American Time PoE User Manual

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PoE Installation Manual

Appendix

oubleshooting

Configuration

Network Clock

Connect

Installation

Intr

oduction

Specifications

Relay/Analog Clock Troubleshooting: DHCP

When a DHCP network is not present at initial start-up, the PoE clock will default to a random Static IP in the range of

169.254.1.0 to 169.254.254.255. The status LED will be illuminated red. If unable to obtain an IP address through DHCP, follow

these troubleshooting steps:

1. Verify that there is power to the PoE clock. The Status LED of the PoE receiver will be illuminated if there is power to the

clock.

2. Verify the Ethernet cable connection to the PoE clock. Make sure the patch cable is securely connected and not

damaged. Have the cable tested or connect another Ethernet device to this cable to confirm proper connection.

3. Verify with the Network Administrator to ensure that DHCP is enabled on the network you are connecting the PoE

clocks.

4. Verify that DHCP is enabled on the PoE receiver.

a. Configure a PC that is on the same local network as the PoE receiver, with the following network configurations:

Tip: Note existing PC settings first. Contact your Network Administrator for assistance or reference the following

• IP address: 169.254.0.1

• Subnet Mask: 255.255.0.0

b. Using the Network Clock Connect application, press the Refresh List button

c. Select the clock that was not receiving DHCP (IP address should be in the range of 169.254.1.0 and

169.254.254.255), and press the Configure button

d. Click on the Network tab and verify that the DHCP checkbox is selected

B – Status LED

C – Buzzer/Relay LED

D – Default Button

F – PoE Receiver/Relay

5. Return PC to the previous settings noted above in Step 4.

If the problem cannot be resolved after following these steps, please call Technical Support at American Time at

800-328-8996