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Glow-worm Ultracom hxi User Manual

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Thank you for installing a new Glow-worm appliance in your home.

Glow-worm appliances are manufactured to the very highest standard so we are pleased to offer

our customers a Comprehensive Guarantee.

This product is guaranteed for 24 months from the date of installation or 30 months from the date

of manufacture, whichever is the shorter, for parts and labour.

The second year of the parts guarantee, from the beginning of the 13th month onwards after

installation or manufacture, is conditional upon the boiler having been serviced by a

competent

person approved at the time by the Health and Safety Executive,

in accordance with the manufacturer’s recommendations. We strongly recommend regular

servicing of your gas appliance, but where the condition is not met, any chargeable spare parts or

components issued within the applicable guarantee period still benefit from a 12 month warranty

from the date of issue by the manufacturer.

We recommend you complete and return as soon as possible your guarantee registration card.

If your guarantee registration card is missing you can obtain a copy or record your registration by

telephoning the Glow-worm Customer Service number 01773 828100.

Guarantee Registration

Customer Service:

01773 828100

Technical Helpline:

01773 828300

General and Sales enquiries:

Tel. 01773 824639

Fax: 01773 820569

To register your Glow-worm appliance call:

0800 0732142

Benchmark places responsibilities on both manufacturers and installers. The purpose is to ensure that customers are provided

with the correct equipment for their needs, that it is installed, commissioned and serviced in accordance with the manufacturer’s

instructions by competent persons and that it meets the requirements of the appropriate Building Regulations. The Benchmark

Checklist can be used to demonstrate compliance with Building Regulations and should be provided to the customer for future

reference.

Installers are required to carry out installation, commissioning and servicing work in accordance with the Benchmark Code of

Practice which is available from the Heating and Hotwater Industry Council who manage and promote the Scheme.

Visit www.central heating.co.uk for more information.