Heath Zenith Replacement Motion Sensor SH-5407 - Manual (Page 4)

-4- 598-1155-01
TROUBLESHOOTING GUIDE
SYMPTOM
Lights will not
come on.
Lights come on
in daylight.
Lights come on
for no apparent
reason.
POSSIBLE CAUSE
1. Light switch is turned off.
2. Light is loose or burned out.
3. Fuse is blown or circuit breaker is turned
off.
4. Daylight turn-off is in effect (recheck
after dark).
5. Incorrect circuit wiring, if this is a new
installation.
6. Re-aim the sensor to cover desired area.
1. Light control may be installed in a rela-
tively dark location.
2. Light control is in Test. (Set control switch
to an ON-TIME position).
1. Light control may be sensing small
animals or automobile traffi c (re-aim
sensor).
2. Range is set too high. (Reduce Range).
SYMPTOM
Lights stay on
continuously.
Lights fl ash on
and off.
POSSIBLE CAUSE
1. A lamp is positioned too close to the sensor
or pointed at nearby objects that cause heat
to trigger the sensor. (Reposition the lamp
away from the sensor or nearby objects).
2. Light control is pointed toward a heat
source like an air vent, dryer vent, or
brightly-painted heat-refl ective surface.
(Reposition sensor).
3. Light control is in Manual Mode. (Switch
to Auto.)
1. Heat or light from the lamps may be turning
the light control on and off. (Reposition the
lamps away from the sensor).
2. Heat being refl ected from other objects may be
affecting the sensor. (Reposition sensor).
3. Light control is in the Test mode and
warming up. (Flashing is normal under
these conditions).
4. Light control is detecting a light source.
(Reposition Light control or lamp).
TECHNICAL SERVICE
Please call 1-800-858-8501 (English speaking only) for assistance
before returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com.
If the problem persists, call* for assistance at 1-800-858-8501 (English speaking only), 7:30 AM to 4:30 PM CST
(M-F). You may also write* to:
HeathCo LLC, P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase,
and Place of Purchase.
No Service Parts Available for this Product
TEN YEAR LIMITED WARRANTY
This is a “Limited Warranty” which gives you specifi c legal rights. You may also have other rights which vary from state to state or province to province.
For a period of ten years from the date of purchase, any malfunction caused by factory defective parts or workmanship will be corrected at no charge
to you.
Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other expendable items are
not covered by this warranty. Unauthorized service or modifi cation of the product or of any furnished component will void this warranty in its entirety. This
warranty does not include reimbursement for inconvenience, installation, setup time, loss of use, unauthorized service, or return shipping charges.
This warranty covers only HeathCo LLC assembled products and is not extended to other equipment and components that a customer uses in conjunc-
tion with our products.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY, REPRESENTATION
OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE OR USE, AND SPECIFICALLY
IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART OF HEATHCO
LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS
OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you. Please keep your dated sales receipt, it is required for all warranty requests.