HP Photosmart C4780 - Manual (Page 55)

12 Solve a problem
This section contains the following topics:
• HP support
• Setup troubleshooting
• Print troubleshooting
• Print quality troubleshooting
• Memory card troubleshooting
• Copy troubleshooting
• Scan troubleshooting
• Errors
HP support
• HP support by phone
• Additional warranty options
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
• Phone support period
• Placing a call
• After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to
www.hp.com/support . Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
• Product name (HP Photosmart C4700 series)
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦
Has this situation happened before?
◦ Can you re-create it?
Solve a problem 53
Solve a problem