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Troubleshooting guide technical service, No service parts available for this product – Heath Zenith SH-5318 User Manual

Page 4

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598-1154-01

SYMPTOM

Lights will not come

on.

Lights come on

in daylight.

Lights come on

for no apparent

reason.

Lights turn off too

late in Dusk-to-

Dawn setting

POSSIBLE CAUSE

1. Light switch is turned off.

2. F l o o d l i g h t i s l o o s e o r

burned out.

3. Fuse is blown or circuit breaker

is turned off.

4. Daylight turn-off is in effect (re-

check after dark).

5. Incorrect circuit wiring, if this is a

new installation.

6. Re-aim the sensor to cover de-

sired area.

1. Light control may be installed in

a relatively dark location.

2. Light control is in Test.

(Set control switch to an

ON-TIME position).

1. Light control may be sensing

small animals or automobile traf-

fic (re-aim sensor).

2. R a n g e i s s e t t o o h i g h .

(Reduce Range).

3. D

ual

B

rite

®

Timer is on.

1. Sensor is in a relatively dark loca-

tion. (Relocate sensor, or use 3

hr or 6 hr setting.)

SYMPTOM

Lights stay on

continuously.

Lights flash on

and off.

Lights flash

once, then stay

off in Manual

Mode.

POSSIBLE CAUSE

1. A flood lamp is positioned too close to

the sensor or pointed at nearby objects

that cause heat to trigger the sensor.

(Reposition the lamp away from the

sensor or nearby objects).

2. Light control is pointed toward a heat

source like an air vent, dryer vent, or

brightly-painted heat-reflective surface.

(Reposition sensor. Reduce Range).

3. Light control is in Manual Mode. (Switch

to Auto.)

1. Heat or light from the lamps may be

turning the light control on and off.

(Reposition the lamps away from the

sensor).

2. Heat being reflected from other objects

may be affecting the sensor. (Reposi-

tion sensor).

3. Light control is in the Test mode and

warming up. (Flashing is normal under

these conditions. Turn Boost off.)

4. Light may be leaking through the flood-

lamp reflectors. (Replace the lamps

with new high quality PAR 38 lamps

or on Model SL-5318, make sure the

metal lamp protectors are installed).

1. Sensor is detecting its own lights.

(Reposition lamps to keep area below

the sensor relatively dark.)

TROUBLESHOOTING GUIDE

TECHNICAL SERvICE

Please call 1-800-858-8501 (English speaking only) for assistance before returning

product to store.

If you experience a problem, follow this guide. You may also want to visit our Web site at:

www.hzsupport.com.

If the problem persists, call* for assistance at

1-800-858-8501 (English speaking only), 7:30 AM to 4:30 PM CST

(M-F). You may also write* to:
HeathCo LLC, P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Pur-
chase, and Place of Purchase.

No Service Parts Available for this Product

TEN YEAR LIMITED WARRANTY

This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights which vary from state to state or province to province.

For a period of ten years from the date of purchase, any malfunction caused by factory defective parts or workmanship will be corrected at no

charge to you.

Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other expendable

items are not covered by this warranty. Unauthorized service or modification of the product or of any furnished component will void this warranty

in its entirety. This warranty does not include reimbursement for inconvenience, installation, setup time, loss of use, unauthorized service, or

return shipping charges.

This warranty covers only HeathCo LLC assembled products and is not extended to other equipment and components that a customer uses

in conjunction with our products.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY, REPRE-

SENTATION OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE OR USE,

AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART

OF HEATHCO LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO

ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or provinces do not allow the exclusion or limita-

tion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please keep your dated sales receipt,

it is required for all warranty requests.