Thermador Professional Series Gas Rangetop Use and Care Guide - Manual (Page 16)

en-us Customer Service
16
Customer Service 11 Customer Service
Customer Service With any warranty repair, we will make sure your appli-
ance is repaired by an authorized service provider using
genuine replacement parts. We use only genuine replace-
ment parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will need the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-800-735-4328
www.thermador.com/support
www.thermador.com/us/accessories
CA:
1-800-735-4328
www.thermador.ca
www.thermador.ca/en/support/filters-cleaners-accessories
11.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
11.2 Rating plate location
The rating plate is located as indicated in the figure below.
Rating plate
11.3 Product registration
Register your Thermador product to access to your prod-
uct related information.
You may register your product through one of the
following ways:
¡ Register with your phone (USA only):
– Take a photo of the camera icon on the registration
card, including the points ( ).
– Text the photo to 21432.
(USA only, text and data rates may apply.)
¡ Mail in the completed product registration card to the
address printed on the card.
¡ Register your product online at
– US: www.thermador.com
– Canada: www.thermador.ca
¡ Call Thermador Customer Service at 1-800-735-4328.
STATEMENT OF LIMITED PRODUCT WARRANTY 12 STATEMENT OF LIMITED
PRODUCT WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
12.1 What this warranty covers & Who it ap-
plies to
The limited warranty provided by BSH Home Appliances
(“Thermador“) in this Statement of Limited Product War-
ranty applies only to the Thermador appliance sold to you
(“Product“), provided that the Product was purchased:
¡ For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal house-
hold purposes.
¡ New at retail from a BSH authorized dealer or directly
from BSH (not a display, "as is", or previously returned
model), and not for resale, or commercial use.
¡ Within the United States or Canada, and has at all times
remained within the country of original purchase.
The warranties stated herein apply to the original pur-
chaser of the product warranted herein and to each suc-
ceeding owner of the product purchased for ordinary home
use during the term of the warranty.
Please make sure to register your Product; while not nec-
essary to effectuate warranty coverage, it is the best way
for Thermador to notify you in the unlikely event of a safety
notice or product recall.
12.2 How long the warranty lasts
Thermador warrants that the Product is free from defects
in materials and workmanship for a period of seven hun-
dred and thirty (730) days from the date of the original de-
livery. The foregoing timeline begins to run upon the date
of original delivery, and shall not be stalled, tolled, ex-
tended, or suspended, for any reason whatsoever. This
Product is also warranted to be free from cosmetic de-
fects in material and workmanship (such as scratches of
stainless steel, paint/porcelain blemishes, chips, dents, or
other damage to the finish) of the Product, for a period of
sixty (60) days from the date of delivery or closing date for
new construction. This cosmetic warranty excludes slight
color variations due to inherent differences in painted and
porcelain parts, as well as differences caused by kitchen