Samsung M50C 32" HDR Smart Monitor (Black) - Manual (Page 35)

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Appendix
Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following
cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
● If a service technician is requested to give instructions on how to use product or simply adjusts options without
disassembling product.
● If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
● If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
● If a product is reinstalled to move to a different spot or to move to a different house.
● If the customer requests instructions on how to use another company’s product.
● If customer requests instructions on how to use the network or another company’s Program.
● If customer requests software installation and setup for the product.
● If a service technician removes/cleans dusts or foreign materials inside of the product.
● If customer requests an installation additionally after purchasing a product through home-shopping or online.
A Product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair
If a product damage is caused by;
● External impact or drop.
● Use of supplies or separately sold product unspecified by Samsung.
● Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.
● Remodeling or repairing the product by customer.
● Using it with incorrect voltage or non-authorized electrical connections.
● Not following the “cautions” in User Manual.
Others
● If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
● If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)
" If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual
first.