ProSoft Technology MVI56E-SIE - Manual (Page 165)

MVI56E-SIE ♦ ControlLogix Platform Support, Service and Warranty
Client Communication Module User Manual
ProSoft Technology, Inc. Page 165 of 168
September 6, 2012
6 Support, Service and Warranty
In This Chapter
 Contacting Technical Support ............................................................. 165
 Warranty Information ........................................................................... 166
6.1 Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an after-hours
answering system allows 24-hour/7-days-a-week pager access to one of our
qualified Technical and/or Application Support Engineers. Detailed contact
information for all our worldwide locations is available on the following page.