KACO Powador-gridsave - Manual (Page 34)

Service
Page 34 Operating instructions Powador-gridsave_EN
10 Service
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and efficiently:
• Serial no.
• SW version of the components (the software version can be found in the "Settings" menu using the EMS).
• Module type and string circuit
• Date of installation / Start-up report
• Consignment identification / Delivery address / Contact person (with telephone number)
• Information about the accessibility of the installation site.
Any additional costs arising from unfavourable structural or mounting conditions shall be billed to the customer.
You can find our warranty conditions on our website:
http://kaco-newenergy.com/service/warranty/
From there, you can easily navigate to our international websites by clicking on the appropriate flag.
Please use our website to register your unit immediately:
You can also select the appropriate flag on this page to access the website for your own country.
In this manner, you can assist us in providing you with the quickest service possible.
Note: The maximum length of the warranty is based on the currently applicable national warranty conditions.
We have prepared a template for complaints. This can be found at
https://kaco-newenergy.com/service/customer-service/
Hotlines
Technical troubleshooting Technical consultation
Inverters and
battery systems (*)
+49 (0) 7132/3818-660 +49 (0) 7132/3818-660
Data logging and accessories +49 (0) 7132/3818-690 +49 (0) 7132/3818-690
Construction site emergency (*) +49 (0) 7132/3818-630
Customer help desk Monday to Friday from 7:30 a.m. to 5:30 p.m. (CET)
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)