Invotel SX8500 User Manual
Page 12
xii
Problems
Possible Cause / Solution
Innovative Telecommunication Technology LLC
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
Tel: 310-899-0078 Fax: 310-857-6401
®
http://www.invotel.com
10.
Hold Music activates in
a conference call or
when two phones pick
up at same time
•
If for any reason the hold music is activated
inadvertently, it can always be deactivated by pressing
the FLASH button in any setting.
•
Conference calls can be done a better way: Press
FLASH, you will get a dial-tone now dial the phone
number of the 2
nd
party then press FLASH to join the
two calls together.
6.
MOH works but audio
does not stop when call
is picked up in A1 or A3
settings.
• Wire distance to adapter is too long, Centralize the
location of device to be as close as possible to all the
phones. Try the A2 setting.
• If you are re-wiring “daisy chain” wiring works better than
” star” or “home run” or Independent wiring
• Press FLASH button to stop the music.
7.
Some Phones work ,
some do not
•
All your phones need to be similar model for activation
in A1...A3 settings. If you mix different phone models,
Use the B1, B2 settings or Voice Activation in C1, C2,
C3 settings. Refer to pages 4 or 5 for more details.
8.
Randomly Hold music
starts to play by it self
or does not activate in
A1, A2 or A3 settings
•
The call needs to be on Hold min. 2 sec. before you
may pick it up.
•
When you hang up, wait 2 seconds before selecting
the same line again.
•
Check for extra devices sharing that line like Message
indicator, Answering machine, Alarm system, Modem
etc. Use a “privacy module” between the line and that
extra device to keep them off the line when line is
being used by your phone.
•
Set your Alarm system and/or your DSL line to share
FAX line.
•
Excessive wiring- Total wire length per line must be
under 500 feet ( Ex: if you have 9 wall jacks -no matter
spare or a phone plugged in- each connected via a
100 foot wire to a common point then your total wire
length is 9 x 100=900 feet )
•
Use FLASH button to deactivate music.
9.
Audio shuts off or
flickers
•
Extensive audio volume. Lower the volume to proper
level.
P12
If you have SX8500-4 model you must upgrade it to
SX8500 before it can use a Flash card