Invotel SX8500 - Manual (Page 11)

xi
Trouble Shooting:
Unplug the 12VAC plug from the back of the Invotel
adapter and unplug the phone lines; Wait 60 seconds
then plug them back in, make sure the AC adapter is
plugged in securely. 1. Adapter not working
or stopped working
Problems Possible Cause / Solution
3. Red LED double
blinks ON then turns
OFF on some lines
telephone was changed or power failure - do as above,
then select L1, L2, L3, L4 making sure that dial tone is
there.
Some phone Lines are removed from MOH adapter or do
not exist.
on non existing lines the lights keep blinking and that is
OK)
Un-plug phone lines for 5 seconds and plug it back in .
4. No Audio
or
Audio not Loud
enough
Select the line 1 on the phone and push the Audio Test
button located in the back of unit to hear the Audio, adjust
the volume if needed to hear it. Check the flash card,
Unplug -Plug back IN.
5. Audio Test is OK
but no audio when
Hold is pressed in
A1 A2 or A3
settings
.
• If answering a call allow 1 second before pressing Hold.
•
You may need your “Local service” with the dominant
phone company in your area (not 3
rd
party local service)
•
Is your location within city limits? are all your phone
numbers DSL qualified? your location may need to be
close enough to your phone company’s central office to
guarantee for Hold button activation. That is why some
discount phone companies service does not work even
though you have compatible phones for Hold activation. If
so you need to use the device in B1 or B2 setting via
Flash then Hold or C1, C2 settings with delayed activation.
•
Some telephones need other settings via Hold(see page
6).
•
Try the unit in B1,B2 or C1,C2 or C3 settings.
2. Adapter does not
activate or stopped
activating
P11
DSL: If you have DSL line, this device needs to be installed after
the DSL filter ( otherwise internet may not work properly)
VOIP/Vonage: if you have D-Link VTA-VD phone adapter, you
must use single line phone cords to connect it to SX8500