SMA Off-Grid Systems - Manual (Page 43)

SMA Solar Technology AG 8 Contact
Installation - Quick Reference Guide Off-Grid-IS-en-30 43
8 Contact
If you have technical problems with our products, contact the SMA Service Line. We need the following information in
order to provide you with the necessary assistance:
• Type of system installed (e.g., three-phase single-cluster system)
• Number and type of the Sunny Island inverters
• Serial number of the Sunny Island inverters
• Firmware version of the Sunny Island inverters
• Displayed error message
• Type of battery connected
• Nominal battery capacity
• Nominal battery voltage
• Type of the communication products connected
• Type and size of additional energy sources
• If a generator is connected:
– Type
– Power
– Maximum current
Australia SMA Australia Pty Ltd.
Sydney Toll free for Australia: 1800 SMA AUS
(1800 762 287)
International: +61 2 9491 4200
Belgien/
Belgique/
België
SMA Benelux BVBA/SPRL
Mechelen +32 15 286 730
Brasil Vide España (Espanha)
Česko SMA Central & Eastern Europe s.r.o.
Praha +420 235 010 417
Chile Ver España
Danmark Se Deutschland (Tyskland)
Deutschland SMA Solar Technology AG
Niestetal Medium Power Solutions
Wechselrichter:
Kommunikation:
SMA Online Service Center:
+49 561 9522-1499
+49 561 9522-2499
www.SMA.de/Service
Hybrid Energy Solutions
Sunny Island:
+49 561 9522-399
PV-Diesel Hybridsysteme: +49 561 9522-3199
Power Plant Solutions
Sunny Central:
+49 561 9522-299
España SMA Ibérica Tecnología Solar, S.L.U.
Barcelona Llamada gratuita en España: 900 14 22 22
Internacional:
+34 902 14 24 24