SMA Webconnect Systems in SUNNY PORTAL - Manual (Page 62)

11 Passwords SMA Solar Technology AG
62 SPortalWebcon-BA-en-13 User Manual
7. Select [Save].
☑ A message is displayed confirming that the password change was successful.
✖ You get a message stating that the password change was not successful?
It is possible that a device cannot be accessed right now.
• Try to change the system password again later.
• If the problem persists, change the system password of the devices via Sunny Explorer
(see Sunny Explorer help) and then enter the new password in Sunny Portal.
Otherwise, Sunny Portal will not be able to display any new data from the devices.
11.4 Sunny Portal Password Forgotten
1. Go to www.SunnyPortal.com.
2. In the Login area, select the hyperlink Forgotten password?.
3. In the field E-mail, enter the e-mail address used for registering in Sunny Portal.
4. Select [Generate New Password].
☑ You will receive an e-mail with a new password.
5. Change the assigned password (see Section 11.3.1 "Changing the Sunny Portal Password",
page 61).