Nortec Remote Interface - Manual (Page 31)

Web Interface | 27
Support and Troubleshooting
Web Browser Troubleshooting
Occasionally users may encounter difficulty logging into the web browser where a “page cannot
be displayed” or similar unexpected message may appear. These errors are most often caused
by web browsers cache memory.
Modern browsers store bits of code from frequently visited websites to improve loading speeds
upon subsequent visits. In some browsers this can result in unexpected behaviors or errors
after an update since the browser is using a mix of the new and old code. There are two ways to
fix this issue.
1. If this issue is localized to a single page try pressing CTRL + F5 on the page. This command
forces the browser to reload the page completed from the server and will update the cache
with new code.
2. If the issue appears to be occurring throughout the software, it is usually best to clear your
browser cache entirely. Clearing the cache will not affect your ability to view websites and
will allow your browser to build a fresh cache of code. Follow the instructions included in
with your browser for more information. In many browsers, pressing F1 on your keyboard
will bring up the browser user guide.