Dynex DX-E401 - Manual (Page 71)

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Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software
of Dynex’s products will not be applied to and does not cover any refurbished product and any product
purchased through the inventory clearance or liquidation sale or other sales in which Dynex, the sellers,
or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case,
the product is being sold “As-Is” without any warranty whatsoever including, without limitation, the
Limited Warranty as described herein, notwithstanding anything stated herein to the contrary.
What Is Not Covered: This limited warranty provided by Dynex does not cover: Products, if in Dynex’s
judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse,
faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been altered, tampered with, defaced
or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance;
Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage;
Any hardware, software, firmware or other products or services provided by anyone other than
Dynex; Products that have been purchased from inventory clearance or liquidation sales or other sales
in which Dynex, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to
the product. Repair by anyone other than Dynex or an Authorized Dynex Service Office will void this
Warranty.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE
PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING,
WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY
WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO
NINETY (90) DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED
HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS
WITH THE PURCHASER OF THE PRODUCT.
Submitting A Claim: The customer shall return the product to the original purchase point based on its
return policy. In case the return policy period has expired and the product is within warranty, the
customer shall submit a claim to Dynex as outlined below:
• The customer must submit with the product as part of the claim a written description of the
Hardware defect or Software nonconformance in sufficient detail to allow Dynex to confirm the
same.
• The original product owner must obtain a Return Material Authorization (“RMA”) number from
the Authorized Dynex Service Office and, if requested, provide written proof of purchase of the
product (such as a copy of the dated purchase invoice for the product) before the warranty
service is provided.
• After an RMA number is issued, the defective product must be packaged securely in the
original or other suitable shipping package to ensure that it will not be damaged in transit, and the
RMA number must be prominently marked on the outside of the package. Do not include any manuals
or accessories in the shipping package. Dynex will only replace the defective portion of the Product
and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to Dynex. No Cash on Delivery
(“COD”) is allowed. Products sent COD will either be rejected by Dynex or become the property of
Dynex. Products shall be fully insured by the customer and shipped to Dynex Products Return
Center, 901 East Northfield Drive, Brownsburg, IN 46112. Dynex will not be held responsible
for any packages that are lost in transit to Dynex. The repaired or replaced packages will be
shipped to the customer via UPS Ground or any common carrier selected by Dynex, with shipping
charges prepaid. Expedited shipping is available if shipping charges are prepaid by the customer
and upon request.
Dynex may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The
product owner agrees to pay Dynex’s reasonable handling and return shipping charges for any product
that is not packaged and shipped in accordance with the foregoing requirements, or that is determined
by Dynex not to be defective or non-conforming.