D-Link DIR-455 - Manual (Page 83)

79 D-Link DIR-455 User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-455. Read the following
descriptions if you are having problems. (The examples below are illustrated in Windows ® XP. If you have a different operating system,
the screenshots on your computer will look similar to the following examples.)
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website on the Internet or have
to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same
IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer 6.0 or higher
• Netscape 8 or higher
• Mozilla 1.7.12 (5.0) or higher
• Opera 8.5 or higher
• Safari 1.2 or higher (with Java 1.3.1 or higher)
• Camino 0.8.4 or higher
• Firefox 1.5 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or
connect to a different port on the device if possible. If the computer is turned off, the link light may not be on.
• Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal
Firewall, and Windows ® XP firewall may block access to the configuration pages. Check the help files included with your firewall software
for more information on disabling or configuring it.