Daktronics C44 - Manual (Page 15)

New Track 2-1
Installation
Section 2: New Track Installation
2.1 Unpacking/Damage Information
Open all packages and inspect for shipping damage, such as rattles or dents. See that all
equipment is included as shown on the packing slip. Report any deficiencies immediately to
Daktronics, Inc. Save all packing for shipping if warranty repair or exchanging is needed.
Shipping packages also work well for off-season equipment storage.
2.2 Daktronics Exchange/Repair & Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an exchange and a
repair and return program. The exchange program reduces down time by providing timely
replacement of key components. This service is provided to qualified customers who follow
the program guidelines explained below. It is our pleasure to provide this service to ensure
you get the most from your Daktronics products. Please call our Help Desk (1-877 / 605-
1115) if you have any questions regarding the exchange program or any other Daktronics
service.
When you call the Daktronics Help Desk, a trained service technician will work with you to
solve the equipment problem. You will work together to diagnose the problem and determine
which exchange replacement part to ship. If, after you make the exchange, the equipment still
causes problems, please contact our Help Desk immediately.
If the replacement part fixes the problem, package the defective part in the same packaging
the replacement part arrived in, fill out and attach the enclosed UPS shipping document and
RETURN THE PART TO DAKTRONICS. (You may use the same box and packing the
exchange part was sent in.) This will speed up the transaction and alleviate confusion when
the failed component arrives at Daktronics. (Daktronics expects immediate return of the
exchange part if it does not solve the problem.) For most equipment, you will be invoiced for
the replacement part at the time it is shipped. This invoice is due when you receive it.
Daktronics reserves the right to refuse equipment that has been damaged due to acts of nature
or causes other than normal wear and tear.
If the defective equipment is not shipped to Daktronics within 30 working days from the
invoice date, it is assumed you are purchasing the replacement part and you will be invoiced
for it. This second invoice represents the difference between the exchange price and the
purchase price of the equipment. This amount is due when you receive the second invoice. If
you return the exchange equipment after 30 working days from invoice date, you will be
credited for the amount on the second invoice minus a 20 percent restocking fee.
@ To avoid a 20 percent restocking charge, please return the defective equipment within
30 days from the invoice date.
Daktronics also offers a Repair and Return program for items not subject to exchange.
Where to Send: To return parts for service, contact your local representative prior to
shipment to acquire a Return Material Authorization Number (RMA#). If you have no local
representative, call the Daktronics Help Desk for the RMA#. This will expedite the receiving
process.