Daktronics Data Time Series 50 Time & Temperature Displays User Manual
Page 57
Maintenance &
Troubleshooting
5-11
If, after the part is exchanged, the equipment still causes problems, please contact Daktronics
Customer Service immediately at 1-800-843-9879. If the replacement part fixes the problem,
package the defective part in the same packaging the replacement part arrived in, fill out and
attach the enclosed UPS shipping document, and return the part to Daktronics. Enclose your
name and address and list and describe all symptoms as clearly as possible.
1. Packaging for Return: Package and pad the item well to prevent damage during
shipment. Electronic components, such as printed circuit boards, should either be
installed in an enclosure or placed in an anti-static bag before boxing.
Please enclose your name and address and list all the symptoms. Please be as
specific as possible.
2. Driver Packaging Instructions: Drivers should be placed in a static -free enclosure
for return shipping. An anti-static convoluted foam packing is available from
Daktronics (part number PK-1135). The shipping box (Daktronics part number PK-
1006) should be used along with the foam.
3. Where to Send: Contact your local representative prior to shipment to acquire a
Return Material Authorization Number (RMA#). This will speed up the repair of your
unit.
When returning defective items under the exchange program, please use the UPS
Blue Return Tags found in the package containing the exchange unit sent from
Daktronics. This will speed up the transaction and help avoid confusion when the part
is returned to Daktronics. The defective item must be returned within 15 days
of receiving a replacement part. Using the UPS Blue Return Tag immediately will
eliminate the possibility of late charges being assessed against your account.
Mail: Daktronics, Inc., Customer Service
PO Box 5128
331 32
nd
Avenue
Brookings, SD 57006
Phone :
Toll Free: 1-800-843-9879
or 1-605-697-4400