Daktronics Galaxy AF-3400 34 mm Monochrome/RGB - Manual (Page 57)

Exchange and Repair Program 49
Section 9: Daktronics Exchange and Repair &
Return Programs
To serve customers' repair and maintenance needs, Daktronics offers both an Exchange Program and
a Repair and Return Program.
Exchange Program
Daktronics unique Exchange Program is a quick service for replacing key parts in need of repair. If a
part requires repair or replacement, Daktronics sends the customer a replacement, and the customer
sends the defective part to Daktronics. This decreases display downtime.
Before Contacting Daktronics
Insert important part numbers here:
________________________________________________________________
________________________________________________________________
________________________________________________________________
Display Serial Number: _______________________________________________
Display Model Number: ______________________________________________
Contract Number: ___________________________________________________
Date Installed: _______________________________________________________
Daktronics Customer ID Number: ______________________________________
To participate in the Exchange Program, follow these steps.
1. Call Daktronics Customer Service: 866-343-3122
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped.
4. If the replacement part does not solve the problem, return the part within 30 working
days or the full purchase price will be charged.
If the equipment is still defective after the exchange is made, please contact Customer
Service immediately. Daktronics expects immediate return of an exchange part if it does
not solve the problem. The company also reserves the right to refuse parts that have
been damaged due to acts of nature or causes other than normal wear and tear.